Yes, we offer Financing thru Synchrony
Buy now pay later using Affirm - Pay Over Time: Offer 0% APR installment loans up to 12 months, Cash App Pay, Afterpay US, ShopPay Installments, PayPal Monthly. See if you qualify for financing!
Moissanite is a brilliant gemstone known for its exceptional sparkle, durability, and luxury appearance. It offers an eye-catching alternative for customers who want beautiful jewelry at a more affordable price.
No. Moissanite and diamond are different gemstones. While they can look similar, moissanite has its own unique properties and is known for its intense brilliance and fire.
Many moissanite stones can register as diamond on traditional thermal diamond testers because of their thermal conductivity. More advanced testers can distinguish between moissanite and diamond.
At ICE ME OUT, we make it easy to create an engagement ring that feels uniquely yours. 💎 Whether you already know exactly what you want or need help designing the perfect ring, we’ll guide you through the process.
To get started, contact us with your preferred diamond shape, carat size, color, clarity, metal, ring size, setting style, and budget. You can also send us inspiration photos of a design you love.
We’ll work with you to select a beautiful lab-grown diamond and create a custom design based on your vision and budget. Once the details and pricing are approved, your custom ring will be created especially for you.
Have a dream ring in mind? Let’s bring it to life—beautifully, personally, and at an affordable price. ✨
Step 1: Reach Out to Us
You have several ways to initiate your custom project with us:
Option 1: Fill out our free custom jewelry form for a quote.
Option 2: Send us a Direct Message on Instagram @icemeoutbayarea
Step 2: Specify Your Design
Tell us exactly what you want to have as the design for your piece or let our team of specialists find a design for you.
Pro Tip: The more reference images you can provide, the better. If you don't have any, we'll send you examples to help guide your choice of style.
Step 3: Review and Confirm Quote
Once we understand your requirements, you'll receive a quote for your custom pendant. If you decide to proceed, a downpayment of $250 is required.
Step 4: Initial Design Concepts
After confirming the quote and making the downpayment, our design team will create multiple initial design concepts for you within 24-48 hours.
Step 5: CAD Design
Once you're happy with an initial design concept, we'll proceed to the detailed CAD Design phase. This stage also takes about 24-48 hours, and you have unlimited revisions until you're completely satisfied.
Note: The initial $250 downpayment will be deducted from the final cost of the pendant.
Step 6: Final Payment and Production
After the CAD design is finalized, we'll request the remaining payment. Then our production team will begin crafting your custom piece.
Step 7: Stay Updated
We'll keep you in the loop during production, sending you images of the progress.
Step 8: Delivery
The production process usually takes between 3-4 weeks, and shipping takes approximately 4 days via UPS.
We're excited to work with you on your custom piece! Feel free to reach out if you have any questions or need further information.
Yes, at Ice Me Out, we specialize in custom jewelry! We can create custom pendants, engagement rings, chains, or add a custom engraving and more to match your unique style. Whether you're looking to design a one-of-a-kind moissanite pendant, a personalized engagement ring, we can bring your vision to life. Simply email us with your ideas, and our team will work with you to design exactly what you dream of. From engraving to completely custom designs, we’re here to create the perfect piece just for you!
Products identified as lab-grown diamonds feature diamonds created in a controlled laboratory environment. Lab-grown diamonds have the same fundamental chemical and physical properties as mined diamonds. Individual product descriptions will specify the stone type.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Certification varies by piece. When a diamond is IGI certified, this will be clearly stated in the product description along with its individual specifications.
Materials vary by item. Depending on the piece, our jewelry may feature sterling silver, gold plating or rhodium plating, or solid white gold, gold, or platinum. Always check the individual product description for the exact metal, stone, and finish.
Normal wear, moisture, chemicals, perfumes, lotions, and improper storage can affect plated jewelry over time. To preserve your jewelry, keep it dry, avoid harsh chemicals, and store it separately when you're not wearing it.
Use our size guides for rings, bracelets, tennis chains, and Cuban chains. For the most accurate fit, measure yourself before ordering. Keep in mind that thicker Cuban chains and bracelets can fit differently than thinner styles.
For wider or thicker necks and wrists, you may want additional length for a comfortable fit. For chains, adding around 2 inches can provide a similar look and fit. Bracelet fit depends on your actual wrist measurement and the thickness of the bracelet.
Yes. Although Ice Me Out celebrates confident, stylish women, many of our chains, bracelets, earrings, pendants, rings, and other pieces are designed to be worn by anyone who loves to shine.
We offer free Standard Shipping (5–7 Business Days) , Expedited 2-day shipping for $15, and Next Day Air for $50. Processing time and availability should be displayed in the shipping policy and at the applicable product page.
Yes! You can get our welcome offer when you shop with us for the first time. We always have monthly discounts and special prices.
Photos are intended to show the design and details of each piece. Jewelry may appear larger or smaller depending on photography, screen size, and the person wearing it. Always refer to the listed measurements before purchasing.
To track your purchase in realtime, please go to our order tracking page.
In-stock items are shipped within 48 hours after purchasing. You will receive a tracking confirmation email as soon as your order has shipped. For custom orders and made-to-order items, the processing time is up to 4 weeks.
IceMeOut is incorporated in the USA, fulfillment operation based in California.
We do not accept returns or offer refunds for change of mind, incorrect sizing, or personal preference.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will inspect your claim and, if approved, provide a one-time repair or replacement at no additional cost.
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
1. Your order number
2. The name of the item you did not receive
3. The name of the item you received
4. A clear photograph of the item you have received.
Once we’ve received the above info, our Customer Success team will get this sorted for you ASAP!
Orders are sent for processing within minutes of being place, meaning we are unable to make any changes to your order once you’ve hit the "Order now" button, this includes the following:
1.Changing the item or size
2.Delivery/billing address
3.Adding items to your order
4.Shipping method
Order Cancellation & Refund Fees
If you wish to cancel your order after it has been placed, we may charge a cancellation fee of 10–20% of the order total to cover processing, packaging, logistics, and payment handling costs.
-If the order has already been shipped, additional shipping costs may apply and cannot be refunded.
-This fee helps us offset the operational costs associated with preparing your order.
By placing an order, you agree to these terms.
If you've entered the wrong information during checkout, contact us immediately!
Shipping Locations & Carriers
Most in-stock items ship directly from our warehouse in San Jose, California.
If an item is low in stock, it may ship instead from one of our overseas warehouses in Europe, via FedEx or DHL. This may affect delivery time.
All shipments — domestic or international — are insured and delivered by UPS.
Processing Time
All US orders will be fulfilled within 24 to 48 hours of receiving your order. Orders are shipped every day from 9 AM to 7 PM (PST). Sundays 11 AM to 4PM (PST)
At Delivery
A valid ID and signature are required to receive your package.
Free Shipping
Orders on standard shipping in US
Necklaces, bracelets, and rings can usually be resized or adjusted by a local jeweler.
We process a high volume of orders every day, and sometimes orders can get damaged during shipping.
In case you receive a damaged item, please contact us immediately and we will provide you with a replacement.
Normal wear and accidental damage are not covered. Most local jewelers can replate or repair the item if needed.
Avoid direct contact with perfume, lotion, chlorine, cleaning products, and other harsh chemicals. Remove jewelry before swimming, showering, exercising, or sleeping when possible. Gently wipe your pieces with a soft cloth and store them in a dry place.
To keep your IceMeOut jewelry looking its best, it’s important to treat it with care. Our jewelry is made from real 925 sterling silver, 18k gold plating, 14k/18k White Gold, Gold, Platinum, Lab-Diamonds and moissanite, which are all materials that require minimal care to maintain their shine. Simply clean your pieces regularly using a soft cloth to wipe off dirt or oils. We recommend using a mild soap solution with warm water for cleaning. For moissanite jewelry, a gentle cleaning solution can help restore its brilliant shine and diamond-like sparkle.
Caring for your IceMeOut jewelry is simple. Use a jewelry cleaning cloth to gently wipe down your gold plating and sterling silver pieces. For deeper cleaning, mix mild soap with warm water and use a soft brush to clean your jewelry. Avoid harsh chemicals and abrasive cloths, as these can damage the finish and dull the shine of your real silver or gold plating. Rest assured, with just a little care, your moissanite jewelry, engagement rings, or gold plated chains, and sterling silver bracelets will continue to look like new. Engagement rings are made of lab diamonds and real 14k or 18k white gold , or gold or platinum material you can use special jewelry solution for those.
Store your IceMeOut jewelry in a cool, dry place, away from direct sunlight and moisture. To avoid scratches or tangling, keep your pieces in a soft pouch or a lined jewelry box. This simple storage method will preserve the shine and durability of your real silver jewelry and gold, or gold plated pieces. IceMeOut jewelry will maintain its appearance over time with proper care.
Ice Me Out was created to make bold, beautiful jewelry feel more accessible. Our pieces are about confidence, self-expression, and enjoying luxury-inspired sparkle without feeling like you have to spend a fortune. 💎❄️
Cookie is our very spoiled Ice Me Out mascot—and a reminder that he deserves to get spoiled too. 🐾💎
We'd love to hear from you! Whether you have a question about a product, your order, or anything else, our team is ready to help.
We typically respond within 24–48 business hours.
Monday – Sunday: Open 24 Hours
Ice Me Out
San Jose, CA
United States