Refund policy

At Ice Me Out, every piece is carefully inspected before it ships to ensure it meets our quality standards.

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds for change of mind, incorrect sizing, or personal preference.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will inspect your claim and, if approved, provide a one-time repair or replacement at no additional cost.

To be eligible for a replacement:

• The item must not show signs of misuse, accidental damage, or unauthorized modifications.
• Proof of purchase is required.
• Photos or videos of the issue may be requested.

If you have any questions before placing your order, our customer support team is happy to help ensure you choose the right product at support@icemeout.net.