Frequently Asked Questions
What is moissanite?
Moissanite is a lab-created gemstone known for its exceptional brilliance and fire — often exceeding that of a diamond. It is GRA certified and an ethical, affordable alternative to natural diamonds.
Are your pieces IGI certified?
Select pieces in our collection feature IGI-certified lab-grown diamonds. Look for the IGI Certified label on individual product pages.
What materials do you use?
All of our jewelry is made with 925 sterling silver as the base, with plating options including yellow gold, white gold, and rose gold. Engagement Rings are made of 14k or 18k White Gold, Gold or Platinum.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States. Standard delivery takes 5–7 business days. Expedited options are available at checkout.
How long does processing take?
Orders are processed within 24–48 business hours before shipping.
What is your return policy?
All sales are final. We do not accept returns for change of mind, incorrect sizing, or personal preference. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will arrange a repair or replacement.
How do I contact you?
Email us at support@icemeout.net. We respond within 24–48 business hours, Monday through Friday.