6MM Heart Cut Moissanite Necklace – 925 Sterling Silver

At ICEMEOUT, every piece is carefully inspected before it ships to ensure it meets our quality standards.

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds for change of mind, incorrect sizing, or personal preference.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will inspect your claim and, if approved, provide a one-time repair or replacement at no additional cost.

To be eligible for a replacement:

• The item must not show signs of misuse, accidental damage, or unauthorized modifications.
• Proof of purchase is required.
• Photos or videos of the issue may be requested.

If you have any questions before placing your order, our customer support team is happy to help ensure you choose the right product at support@icemeout.net.

USA Orders:
Standard (5–7 Business Days) — FREE
Expedited (2 Business Days) — $15                                                                                      Next Day Air ($50)

Processing Time:
All US orders will be fulfilled within 24 to 48 hours of receiving your order. Orders are shipped every day from 9 AM to 7 PM. Sundays 11 AM to 4PM 

Important Notes:
• All shipments are insured and delivered by UPS
• At delivery, you'll need to show a valid ID and provide a signature.
• Free shipping is available on Standard Delivery
• All items are shipped from California

Custom orders are handcrafted. These take around 4-6 weeks to complete. On rare occasions we are able to complete your custom piece in a shorter or longer time period. Whilst we aim to complete your custom piece in 4-6 weeks this is not always possible as there are a lot of variables that determine the production time of your custom piece. 

We have records of every order, we know when your parcel has been delivered or delivery was attempted. If the parcel is at your local delivery office, then please contact them to arrange redelivery. If you're not sure please support@icemeout.net

If the goods are lost by our courier please contact support@icemeout.net

At ICEMEOUT, we believe in providing clear and accurate information about our jewelry. Please review the applicable product details before purchasing.

Gemstones: Products described as moissanite contain moissanite gemstones. Moissanite is a laboratory-created gemstone and is not a diamond. Products described as lab-grown diamonds contain diamonds created in a laboratory rather than mined from the earth.

Metals & Plating: Metal composition is listed on each individual product page. Items described as 925 Sterling Silver are sterling silver. Gold-tone, white-gold-tone, or rose-gold-tone pieces may feature a plated finish when specified. Plating is a surface finish and may naturally fade or wear over time depending on frequency of wear, skin chemistry, moisture, chemicals, lotions, perfumes, and jewelry-care habits.

Stone & Jewelry Measurements: Stone sizes, jewelry dimensions, lengths, widths, and weights may be approximate unless specifically stated otherwise. Carat or carat-equivalent information will be identified according to the gemstone being sold.

Color & Appearance: We make every effort to accurately represent our jewelry. Actual color, brilliance, stone appearance, and metal finish may vary slightly from photographs due to lighting, photography, screen settings, and normal manufacturing variations.

Jewelry Care: To preserve your jewelry's appearance, avoid prolonged contact with water, chlorine, perfumes, lotions, household cleaners, and other harsh chemicals. Remove jewelry before swimming, showering, exercising, or sleeping when appropriate. Store pieces separately in a clean, dry location.

Important: Product photographs may be enlarged or shown close-up to display detail. Please refer to the listed measurements for actual sizing.

Ice Me Out ❄️💎 — Bold shine. Luxury-inspired style. Made to stand out.